Refund Policy

Refund Policies for Courses, Programs and Certification Exams

The Online Certification Center, aims to clarify our policies to make our processes and transactions with our community as transparent as possible. Note the policy for certification exams (see below) is different than courses and programs.

1. Refund Policy for Courses and Programs

Notification Period:

Participants must inform us of their request cancel their specific course and/or program at least two weeks prior (14 days) to the start date.

Students that join a course/program after the two-week deadline, or during the late registration date, are not eligible for a refund.

Refund Eligibility:

If the cancellation request is received two weeks or more before the start date, participants are eligible for a full refund.
If the cancellation request is received less than two weeks before the start date, participants will not be eligible for a refund.

How to Request a Refund (if you meet above eligibility):

Eligible participants must submit their cancellation request in writing via email. See our ‘About Us’ page for our email form.
The request should include the participant's name, date of birth, course/program name, and the reason for cancellation.

2. Refund Policy for Certification Exams

The Online Certification Center is committed to finding an exam time and date that works for you.

If the three dates you provide on the registration form are not available, we will contact you with more options.

Exam rescheduling requests and/or refunds requires a minimum of two weeks notice from the time of registration. This policy also applies to examinees who:

cannot attend the exam (for any reason)
has technical issues (poor Wi-Fi, hardware, software related) during the exam
more than 10 minutes late for the exam

Note, the OCC will email an exam reminder email 1-3 days before the exam is scheduled. This communication will remind students the technology requirements needed and Certiport profile before joining the exam.