This is a certification for entry-level help desk technicians, end user desktop support technicians, IT students, interns, etc. The exam targets entry-level IT professionals, and secondary and immediate post-secondary students.

The successful candidates are qualified entry-level help desk technicians and customer support technicians, students, and interns with at least 150 hours of instruction and hands-on experience.

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For this exam, please expect  40-50 questions to complete within 50 minutes.

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General Exam Objectives:

1. IT Support Job Tasks and Responsibilities

1. Define key help desk concepts.

2. Prepare documentation to summarize a customer interaction.

3. Describe the problem solving process.

2. Hardware Issues

1. Demonstrate how to follow basic safety procedures.

2. Assist end users in using tools to locate information about their device.

3. Assist end users in locating, identifying, and understanding the

4. characteristics of various ports and cables.

5. Identify, install, and upgrade various components in a desktop computer.

6. Investigate commonly encountered hardware issues.

3. Connectivity and Resource Access Issues

1. Assist users with establishing access to network-based resources.

2. Troubleshoot commonly encountered connectivity issues with peripherals.

3. Examine basic end-device connectivity to the network.

4. Operating System and Application Issues

1. Assist users in resolving Windows operating system issues.

2. Assist users in resolving MacOS operating system issues.

3. Assist users in resolving mobile device issues.

4. Describe virtualization and cloud terminology.

5. Assist users in resolving common application issues.

5. Common Threats and Preventions

1. Describe security threats to the end user, perform basic investigation, and escalate to the appropriate team.

2. Recognize how to avoid becoming a victim of social engineering attacks.

3. Recognize how company policies and confidentiality guidelines protect

4. user data.

6. Job Tools

• Use remote access software to connect to end-user devices and perform

• remote support tasks.

• Use appropriate troubleshooting tools to research an issue and update

• internal documentation with findings.

 

Specific Exam Objectives: Certiport - Marketing Resource Library

Examinees should have  the foundational knowledge and skills necessary to demonstrate how networks operate, including the devices, media, and protocols that enable network communication. This exam  will be an entry point into the Cisco certification program. The next certification in the pathway is Cisco Certified Network Associate.

This is a certification for foundational network technicians, networking students, interns, etc. The exam targets secondary and immediate post-secondary students, and IT and Networking professionals. The successful candidates are qualified work-ready network technicians and customer support technicians, students, and interns with at least 150 hours of instruction and hands-on experience.

 

For this exam, please expect  40-50 questions to complete within 50 minutes.

 

General Exam Objectives:

1. Standards and Concepts

1. Identify the fundamental conceptual building blocks of networks.

2. Differentiate between bandwidth and throughput.

3. Differentiate between LAN, WAN, MAN, CAN, PAN, and WLAN.

4. Compare and contrast cloud and on-premises applications and services.

5. Describe common network applications and protocols.

2. Addressing and Subnet Formats

1. Compare and contrast private addresses and public addresses.

2. Identify IPv4 addresses and subnet formats.

3. Identify IPv6 addresses and prefix formats.

3. Endpoints and Media Types

1. Identify cables and connectors commonly used in local area networks.

2. Differentiate between Wi-Fi, cellular, and wired network technologies.

3. Describe endpoint devices.

4. Demonstrate how to set up and check network connectivity on Windows,

5. Linux, Mac OS, Android, and Apple iOS.

4. Infrastructure

1. Identify the status lights on a Cisco device when given instruction by an engineer.

2. Use a network diagram provided by an engineer to attach the appropriate cables.

3. Identify the various ports on network devices.

4. Explain basic routing concepts.

5. Explain basic switching concepts.

5. Diagnosing Problems

1. Demonstrate effective troubleshooting methodologies and help desk best

2. practices, including ticketing, documentation, and information gathering.

3. Perform a packet capture with Wireshark and save it to a file.

4. Run basic diagnostic commands and interpret the results.

5. Differentiate between different ways to access and collect data about network devices.

6. Network Management Systems, cloud-managed network (Meraki), scripts

7. Run basic show commands on a Cisco network device.

6. Security

1. Describe how firewalls operate to filter traffic.

2. Describe foundational security concepts.

3. Configure basic wireless security on a home router (WPAx).

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Specific Exam Objectives: Certiport - Marketing Resource Library

Examinees should have  the foundational knowledge and skills necessary to demonstrate cybersecurity skills. This exam will be an entry point into the Cisco Certified program. The next certification in this pathway is the Cisco Certified CyberOps Associate. Candidates for this exam are starting their journey in the cybersecurity field. This exam assesses their understanding of key security paradigms, terminology, and mindset. Successful candidates will have a keen awareness of the importance of security and the threats to a business when security procedures are not followed. They are willing to teach others about security concerns. They are developing the investigative and implementation skills necessary to succeed in the field and have an aptitude and desire to learn more. They are familiar with the toolset at a fundamental level and can assist in threat mitigation and incident response. The successful candidates are qualified work-ready cybersecurity technicians with at least 150 hours of instruction and hands-on experience.

 

For this exam,  please expect  40-50 questions to complete within 50 minutes.

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General Exam Objectives:

1. Essential Security Principles

1. Define essential security principles

2. Explain common threats and vulnerabilities

3. Explain access management principles

4. Explain encryption methods and applications

2. Basic Network Security Concepts

1. Describe TCP/IP protocol vulnerabilities

2. Explain how network addresses impact network security

3. Describe network infrastructure and technologies

4. Set up a secure wireless SoHo network

5. Implement secure access technologies

3. Endpoint Security Concepts

1. Describe operating system security concepts

2. Demonstrate familiarity with appropriate endpoint tools that gather security

3. assessment information

4. Verify that endpoint systems meet security policies and standards

5. Implement software and hardware updates

6. Interpret system logs

7. Demonstrate familiarity with malware removal

4. Vulnerability Assessment and Risk Management

1. Explain vulnerability management

2. Use threat intelligence techniques to identify potential network vulnerabilities

3. Explain risk management

4. Explain the importance of disaster recovery and business continuity planning

5. Incident Handling

1. Monitor security events and know when escalation is required

2. Explain digital forensics and attack attribution processes

3. Explain the impact of compliance frameworks on incident handling

4. Describe the elements of cybersecurity incident response

 

Specific Exam Objectives: Certiport - Marketing Resource Library

The Cisco Certified Support Technician certifications are designed to help professionals manage and continue their certification journey with Cisco.

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Receiving any of the CCST networking certifications are a great stepping stone towards further professional development. The Cisco Certified Network Associate (known as CCNA) is the next step after CCST.  

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Certification pathways include:

• CCNA upon completion of  CCST Networking

• CCNA Cybersecurity (and more) upon completion of  CCST Cybersecurity 

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In addition, Certiport provides three credentials when certifications are stacked. These credentials are:

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1. Network Security Support Technician

   • CCST Cybersecurity exam, CCST Networking exam

2. Network Automation Specialist

   • Python, Software Development,, and CCST Networking ​​​

3. Network Support Freelancer

   • CCST Networking, Entrepreneurship and Small Business, and Intuit Design for Delight Innovator ​

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For details visit: My Pathway :: Cisco Certified Support Technician :: Cisco :: Certiport